Cancellation & Refund Policy

Last updated: March 14, 2026

1. Overview

At Unawkward Social, we understand that plans can change. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds related to event registrations. Please read this policy carefully before registering for any event.

2. Participant-Initiated Cancellations

If you need to cancel your registration, the following refund policy applies based on the timing of your cancellation:

Important Note: Payment gateway processing fees (typically 2–3% of the transaction amount) are non-refundable as these are third-party charges outside our control.

3. How to Request a Cancellation

To cancel your registration and request a refund, please follow these steps:

1. Contact us via WhatsApp or the email address provided in your registration confirmation
2. Provide your full name, registered email address, and registration details
3. State the reason for cancellation (optional but helpful for us)
4. Our team will process your request within 2–3 business days

4. Refund Processing

Once your cancellation request is approved:

• Refunds will be processed back to the original payment method
• Bank processing time may take 5–10 business days depending on your bank
• You will receive an email confirmation once the refund has been initiated

5. Event Cancellation by Unawkward Social

In the unlikely event that we need to cancel an event, we will:

• Notify all registered participants via email and WhatsApp as soon as possible
• Offer a full refund (100%) including any applicable gateway charges
• Provide priority registration for the rescheduled event if applicable

6. Event Postponement

If we postpone an event to a future date:

• Your registration will automatically be transferred to the new date
• If the new date doesn't work for you, you may request a full refund within 7 days of the postponement announcement

7. Transfer of Registration

Instead of cancelling, you may transfer your registration to another person, subject to the following conditions:

• Transfer requests must be made at least 48 hours before the event
• The new attendee must agree to our Terms and Conditions
• Contact us with both your details and the new attendee's details to arrange the transfer
• No additional fee is charged for transfers

8. Special Circumstances

We understand that life is unpredictable. In cases of genuine emergency (medical emergencies, bereavement, or similar serious circumstances), please reach out to us directly. We will consider requests on a case-by-case basis and may offer exceptions to the standard refund schedule at our sole discretion.

9. No-Show Policy

If you do not attend the event and have not cancelled in advance, no refund will be provided. If you are unable to attend at the last minute due to an emergency, please contact us and we will try to accommodate reasonable requests.

10. Contact Us

For all cancellation and refund requests or questions about this policy, please reach out via our WhatsApp community or the contact details provided in your registration confirmation email.

We are committed to making this process as smooth as possible for you and appreciate your understanding.